Full Job Details:

Amazon is offering an excellent work-from-home opportunity for the role of Virtual Customer Service Associate (Contract). The position involves being the first point of contact for customers and handling queries related to orders, products, payments, and website navigation through phone, chat, and email. Employees are trained to problem-solve independently rather than follow scripted responses, ensuring a personalized and high-quality customer experience.

The role requires strong communication skills in English and Hindi, basic computer knowledge, and the ability to work rotating shifts including nights, weekends, and holidays. Amazon provides full training, equipment, and benefits such as medical insurance, pension plan, internet allowance, lifestyle benefits, and continuous learning opportunities. The company promotes diversity, equal opportunity, and strict data privacy standards.