Overview:

Advanced Diploma in Housekeeping and Maintenance (ADHM) is a comprehensive one-year program designed to equip learners with the professional skills and knowledge essential for efficient housekeeping and facility maintenance in residential, commercial, and hospitality settings. Offered by the National Council of Training Academy, this course focuses on practical training and real-world applications to ensure job readiness in today’s competitive job market.

Through structured modules, students will gain expertise in areas such as cleaning science, hygiene standards, room upkeep, pest control, laundry operations, inventory control, workplace safety, and routine maintenance of infrastructure and equipment. The course also covers soft skills such as communication, supervision, and customer service to prepare candidates for supervisory and managerial roles.

Course Curriculum:

This one-year program integrates theoretical knowledge with practical skills to ensure students are well-prepared for professional roles in hospitality, institutional, and residential sectors. Below is the detailed curriculum:

1. Housekeeping Management:
   1. Introduction to the Housekeeping Department
   2. Roles and Responsibilities of Housekeeping Staff
   3. Planning and Scheduling Housekeeping Activities
   4. Coordination with Other Departments
       
2. Housekeeping Operations Management:
   1. Standard Operating Procedures 
   2. Handling Guest Requests and Complaints
   3. Supervision and Quality Control in Housekeeping
   4. Energy Conservation Practices in Housekeeping
       
3. Guest Room Management:
   1. Room Types and Layouts
   2. Room Inspection Checklist
   3. Turn Down Service Procedures
   4. Linen and Bed-Making Techniques
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4. Cleaning, Laundry and Room Maintenance:
   1. Use of Chemicals and Cleaning Agents
   2. Laundry Operations: Washing, Drying, Ironing, Folding
   3. Stain Removal Techniques
   4. Minor Repairs and Preventive Maintenance
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5. Safety and Security:
   1. Occupational Health and Safety Standards
   2. Fire Safety and Emergency Procedures
   3. Security Procedures for Guest Areas
   4. Risk Assessment in Housekeeping
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6. Organizing Rooms:
   1. Space Optimization Techniques
   2. Interior Décor and Ambience Setup
   3. Eco-Friendly and Sustainable Housekeeping Practices
   4. Seasonal Room Preparation
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7. Inventory Management:
   1. Stock Taking and Record Keeping
   2. Budgeting and Cost Control
   3. Procurement and Vendor Management
   4. Issuing and Storing Procedures
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8. Basics of Computer:
   1. Use of Property Management Systems
   2. Email and Internet Usage for Housekeeping
   3. Digital Record Keeping and Reports
   4. Inventory Software and Scheduling Tools
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9. Customer Service Excellence:
   1. Grooming and Etiquette for Housekeeping Staff
   2. Handling Complaints and Difficult Situations
   3. Communication and Interpersonal Skills
   4. Cultural Sensitivity and Hospitality Ethics
       

Learning Outcomes:

Upon successful completion of the Advanced Diploma in Housekeeping and Maintenance (ADHM), learners will be able to:

1. Demonstrate comprehensive knowledge of housekeeping principles
2. Manage guest rooms and public areas efficiently
3. Perform professional cleaning and laundry operations
4. Ensure workplace safety and uphold security standards
5. Organize and manage room setups and décor
6. Maintain accurate inventory and resource management systems
    

Career Opportunities:

Graduates of the Advanced Diploma in Housekeeping and Maintenance are equipped with the knowledge and practical skills to pursue a variety of roles across hospitality, healthcare, commercial, and institutional sectors. Some of the key career paths include:

1. Housekeeping Supervisor
2. Facility Maintenance Coordinator
3. Room Attendant 
4. Laundry Operations Manager
5. Hospital Housekeeping Officer
6. Housekeeping Staff in Cruise Ships and Airlines
    

Salary Expectations:

Graduates of the Advanced Diploma in Housekeeping and Maintenance (ADHM) can expect an annual salary ranging from ₹1,20,000 to ₹2,00,000 (approx. $1,440 to $2,400) in entry-level roles. With experience, salaries typically rise to ₹2,50,000 – ₹5,00,000 per year ($3,000 – $6,000). International placements or entrepreneurial ventures can yield ₹6,00,000+ annually ($7,200+) along with additional benefits.