Overview:

Advance Diploma in Front Office Operations (ADFOO) is a comprehensive one-year program designed to equip students with the essential skills and knowledge required to excel in the dynamic hospitality and service industry. Offered by the National Council of Training Academy, this course focuses on the pivotal role of the front office in ensuring guest satisfaction and smooth hotel operations.

Students will learn about customer service excellence, reservation and registration procedures, billing and cashiering, communication skills, property management systems, and handling guest queries and complaints professionally. Through interactive online learning modules and practical assignments, the course prepares learners for employment in hotels, resorts, corporate guest relations, travel desks, and other service-oriented organizations.

Whether you're beginning your career or looking to upskill, ADFOO offers professional training at an extremely affordable price, making quality hospitality education accessible to all.

Course Curriculum:

The curriculum of Advance Diploma in Front Office Operations is designed to provide learners with a comprehensive understanding of the key responsibilities, tools, and skills required in modern front office departments across hospitality establishments. The program blends theoretical concepts with practical applications, ensuring that students develop the professional competencies needed to excel in a customer-facing role. Below is the detailed curriculum:

1. Front Office Operations                 
2. Reservation Systems and Procedures        
3. Managing Quality Service    
4. Telephone Etiquette and Handling        
5. Hotel Accounting        
6. English for Workplace Communication    
7. Soft Skills For Workplace                  
8. Practical
    

Learning Outcomes:

Upon successful completion of the Advance Diploma in Front Office Operations, learners will be able to:

1. Demonstrate a thorough understanding of front office functions and operations
2. Apply effective customer service techniques and communication skills
3. Use front office software and Property Management Systems (PMS)
4. Execute standard procedures for guest arrival and departure
5. Maintain service quality standards
6. Understand the basics of hotel accounting
    

Career Opportunities:

Graduates of the Advance Diploma in Front Office Operations from the National Council of Training Academy will be equipped with the knowledge and practical skills to pursue a variety of rewarding roles in the hospitality and service sectors. Some of the popular career paths include: 

1. Front Office Executive 
2. Guest Relations Executive
3. Hotel Receptionist
4. Reservation Agent
5. Customer Service Representative 
6. Concierge Staff
    

Salary Expectations:

After completing the Advance Diploma in Front Office Operations, graduates can expect starting salaries of ₹12,000–₹25,000 per month in India, with experienced professionals earning up to ₹60,000 or more in senior roles. Internationally, entry-level salaries range from $1,000–$2,000 per month, increasing to $4,000+ with experience, especially in luxury hotels. Salary levels vary based on experience, location, employer type, and communication skills.