Overview:

Certificate in Hotel Business Management (CHBM) is a comprehensive six-month online program designed to equip aspiring hospitality professionals with the essential skills and knowledge needed to excel in the competitive hotel industry. Offered by the National Council of Training Academy, this course provides a practical and career-oriented approach to managing hotel operations, ensuring top-tier service delivery and business success.

Ideal for individuals seeking a career in hotel management, this course covers key areas such as hotel operations, front office management, food and beverage services, housekeeping, customer service excellence, marketing strategies, and hospitality business planning. Whether you're starting out or looking to advance in your career, this program will help you gain industry-relevant expertise at an exceptionally affordable price of ₹10,000 or $260.

Delivered through high-quality, accessible online learning materials, the program is perfect for working professionals, entrepreneurs, and students aiming to enter or grow in the hospitality sector. Enroll today and take a significant step toward a successful career in hotel business management with one of the most affordable hospitality courses available.

Course Curriculum:

The Certificate in Hotel Business Management (CHBM) offers a well-structured, industry-aligned curriculum designed to prepare students for dynamic roles in the global hospitality sector. Below is the detailed curriculum:

1. Introduction to Hotel and Hospitality Industry:
   1. Overview of the global hospitality industry
   2. Types of hotels and accommodation
   3. Organizational structure of hotels
   4. Roles and responsibilities in hotel management
       
2. Front Office Operations and Management:
   1. Front office procedures and guest cycle
   2. Reservation and registration process
   3. Check-in/check-out protocols
   4. Customer service and complaint handling
       
3. Housekeeping Management:
   1. Functions and importance of housekeeping
   2. Room layout and cleaning procedures
   3. Laundry operations and linen management
   4. Inventory control and safety practices
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4. Food and Beverage Management:
   1. Food and beverage service fundamentals
   2. Restaurant and bar operations
   3. Menu planning and costing
   4. Food safety, hygiene, and sanitation
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5. Hotel Marketing and Sales Strategies:
   1. Basics of hotel marketing and branding
   2. Digital marketing in hospitality
   3. Online travel agencies (OTAs) and booking platforms
   4. Customer relationship management (CRM)
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6. Human Resource Management in Hotels:
   1. Recruitment and staff training
   2. Motivation and performance appraisal
   3. Workplace ethics and communication
   4. Handling conflicts and team building
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7. Practical:
   1. Business planning for hotel ventures
   2. Operational strategy and risk management
   3. Legal aspects of hotel business
   4. Entrepreneurship in the hospitality sector
       

Learning Outcomes:

Upon successful completion of the Certificate in Hotel Business Management (CHBM) , learners will be able to:

1. Gain a comprehensive understanding of the hotel and hospitality industry.
2. Manage front office operations and deliver exceptional guest services.
3. Apply housekeeping standards for cleanliness, hygiene, and efficiency.
4. Oversee food and beverage operations, including service and safety.
5. Develop and implement effective hotel marketing and sales strategies.
6. Understand hotel financials, budgeting, and revenue management.
7. Manage human resources, staff performance, and team dynamics.
    

Career Opportunities:

After successfully completing Certificate in Hotel Business Management (CHBM) course, learners will be eligible for a wide range of roles in the hospitality and tourism industry, including:

1. Hotel Manager
2. Front Office Executive
3. Guest Relations Manager
4. Housekeeping Supervisor
5. Food and Beverage Manager
6. Restaurant or Café Supervisor
7. Travel and Tourism Executive
8. Hospitality Sales & Marketing Executive
    

Salary Expectations:

After completing the Certificate in Hotel Business Management (CHBM) from the National Council of Training Academy, learners can expect entry-level salaries ranging from ₹10,000 to ₹20,000 per month in India, depending on the job profile, employer, and location.